Customer Service and the Netpromoter

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Valley Office Systems we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system

Some well loved companies like Costco, Nordstrom, and Apple reach into the 70’s and 80’s.  Valley’s Netpromoter Score for 2014 was 87.13!  That ranks us above those organizations.

Of course we are not perfect and every customer experience not 100%.  This system gives our customers a way to provide us with both the good and the not so great and us the opportunity to see where we can improve. It is an easy and quick way to help us see what you, our customer, wants from us.

I invite you to contact me or anyone here at Valley to see exactly how the Netpromoter System works and see actual customer feedback.  Here are just a few of the comments included in that feedback:

“Warren was amazing.  Warren arrived at the school quickly and handled the problem immediately.  He was friendly and professional”

“Gary did a great job!  He is very knowledgable in knowing what the possible issue may be and has been right on top of it.  We appreciate him.”

“James is very helpful and knowledgeable”

“Great Service”

“Terry is always prompt and professional”

“He (Arnie) is always curteous, always profesional, and more than willing to give advice on how to keep our machine up and running.”

For questions, comments, or suggestions please contact me any time.

Bart Cornwall
Corporate Service Manager
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